Specsavers Optometrists & Audiology - Albany

Manager Erin was extremely polite, kind and helpful. She contacted me straight away to resolve an issue with my glasses. Erin took the time to listen to what was wrong, she helped me to make a new suitable selection, and quickly resolved the issue. The best customer service experience I have ever had. Thank you Erin for being so helpful and nice.

Everything from booking an appointment to choosing my glasses was easy and straightforward. Staff were friendly and helpful, the Optometrist took the time to explain what my current prescription was vs what was being recommended and I got my new glasses quicker than I had expected. Very happy and will return.

My go to one stop eyewear shop, love the friendly staff who always give you nice personal service. I just picked up my new bifocals and I couldn't be happier, you don't realize how much you need good glasses until you get a pair calibrated to you. Highly recommend Specsavers, they get it right every time and don't blow your budget.

Katja was extremely welcoming and helpful. She made me feel very comfortable and looked after. Choosing new glasses is always a bit stressful and she made it a very easy experience.

Excellent customer service at Specsavers Albany. Jimmy was polite, helpful and efficient with good humour and friendly manner. Jas an absolute wizz at finding the perfect fit/look for me (I’m someone who had no idea where to start). I’d definitely recommend Specsavers Albany

Great helpful staff and reasonable prices with quick service.

They are the best in the business. So friendly and knowledgeable

5/5 stars for staff out front! The staff out the front are always so wonderful and polite. Very helpful with picking glasses frames and actually give good advice on what suits face shape, rather than saying everything looks good. They are always positive and upbeat. Very easy also to book an appointment online!I rate 3 stars as the experiences I have had with the optometrists there have been sub-par unfortunately. One occurrence, I came in for an appointment as I had a concern about my vision, I was also having health problems at the time related to vision so was quite anxious/stressed about the situation as vision is such an important part of daily life.The optometrist was very dismissive and had told me to stop talking about my vision concerns and focus on the tests of the appointment and my regular vision. I wasn't there for a check up of my regular vision, I was there to check if there was anything wrong and I'd informed of my wishes about the appointment at the start of the visit.I had already a regular eye check-up earlier in the year. I was talked through my results at the end and told everything was normal which was such a relief and appreciated. But it was upsetting to feel that my situation was dismissed. Empathy is required to each person's situation. Wording is important for this, even something like your situation sounds quite worrying

I had an amazing result thanks to the efforts of Johann Le Roux when I entered the Albany Specsavers store. I didn’t hold much hope of being able to have my glasses repaired. Thanks to the expertise and product knowledge I received I left the store with new frames, another pair repaired and a big smile on my face. Thank you.